Customer Service

Support You Can Count On

Overview

We're committed to providing exceptional support. Reach out for assistance, and we'll be happy to help.

At SFC, your satisfaction is our top priority. Our dedicated customer service team is available to assist you with any questions or concerns you may have. Whether you need help with an order, have a question about our products, or require technical support, we're here to help. Contact us today, and we'll ensure you receive the assistance you need promptly and efficiently."

WRITE A COMPLAINT OR A SUGGESTION Whistle-Blowing

Know your rights

Know your rights is one of the most important elements of the transparency program in Saudi Finance Company.

Product Explanation

You have the right to ensure that the branch, call center employee has a detailed explanation of the product and the characteristics and benefits of each financing product.

Disclosure of commissions and Management fees

You have the right to be aware of the fees and commissions of the Saudi Finance Company. If the Companyâ€™s employees do not disclose it, you have the right to file a complaint.

Contract Explanation

You have the right to ensure that the Saudi Finance Companyâ€™s employees have provided you with a detailed explanation of the terms and contents of the contract.

Copy of the financing contract

Please make sure you have received a copy of your original contract with Saudi Finance Company.

Summary of your obligations

The company employee will provide you with a summary of your obligations including: type of financing, amount of financing, total amount due, payoff schedule, due dates, amount of premiums, annual profit rate.

Receipts

You must ensure that you have the required receipts for any financial transactions executed within any of the branches of the Saudi Finance Company.

Suggestions and Complaints

This service is one of the customer care unit service as it is a specialized unit to receive suggestions, opinions and complaints of customers in order to develop the services provided to our customers and upgrade it to the level that satisfies the aspirations of our customers through the following channels:

Principles of Customer Protection

Everything you need to know about your rights at SFC

Download consumer protection principles

Frequently Asked Questions

Everything you need to know about Personal Finance at SFC

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General Inquiries about the company

Where is the company located? Do they have branches?

The company is headquartered in Riyadh's Al Maather district and has 17 branches Kingdom wide.

What are the working hours?

The working hours are from 8:00 am to 4:30 pm.

What are the company products?

The company offers Tawarruq and Murabaha finance, auto leasing, and services for small and medium enterprises.

Are you a SIMAH member?

Yes, the company is a SIMAH member.

What are the approved employers you have?

All government and semi-government sectors are approved, as well as large companies.

What are the available commodities for Tawarruq?

The available commodities for Tawarruq are steel and vehicles.

How can I submit a complaint?

You can submit a complaint through e-channels:

Website
Customer Care toll-free Number: 8001240220
Email: Complaints@sihksa.com.sa
Branches and outlets

Funding inquiries

Is the Finance programs approved by Shariah compliant?

Yes, all programs are approved by Shariah compliant.

What is the minimum and maximum finance amount?

Finance amount starting from 10,000 and up to 500,000 for individual customers and from 250,000 up to 5,000,000 for business clients.

Is it required to transfer the salary to the Saudi Finance Company?

What is the minimum age?

The minimum age is 21 years.

Is the profit rate fixed?

Yes

Can I choose the repayment period?

Yes, you can choose from one to five years.

What is the number of years of service required to apply for financing?

Number of years of service required: 3 months for the government sector and semi-government, 6 months for the banking sector, and 12 months for the private sector and expatriates.

What are the documents required to apply for financing?

Updated salary certificate.
Original National ID / Iqama for Non-Saudis.

What are the means of applying for funding?

Through the website

Do you have management fees?

Yes, there is a management fee for individuals: 0,50% of the finance amount, maximum 2,500 plus 15% VAT.
For the business sector: 1% of the amount of finance plus 15% VAT.

Is the payment history through finance companies / banks affect the application decision?

Yes

Inquiries about existing financing

Is there a discount on early payment?

Yes, if you wish to pay off early, pay off the full balance of the finance amount plus the end cost for the three months following the repayment, calculated on the basis of the declining balance.

How can I pay monthly installments?

By submitting a form (Standing order / direct debit)

Payment Channels

Saudi Finance Company – Tailored financing solutions to meet your needs with ease and security.!

At Saudi Finance Company, we are committed to providing you with seamless and convenient payment options, allowing you to settle your dues effortlessly without visiting our branches.

Available Payment Options:

Via your bank account:

Use the unique code (902 - GO PAY) and enter your personalized payment reference number, which we send to you monthly via SMS.

Support and Assistance:

For any inquiries or support, feel free to contact our Customer Service Center at: 8001240220 We are always happy to assist you.

Customer Service

Support You Can Count On

Overview

Know your rights

Product Explanation

Disclosure of commissions and Management fees

Contract Explanation

Copy of the financing contract

Summary of your obligations

Receipts

Suggestions and Complaints

Principles of Customer Protection

Frequently Asked Questions

General Inquiries about the company

Funding inquiries

Inquiries about existing financing

Available Payment Options:

Via your bank account:

Support and Assistance:

Locate a branch

FAQ

Customer Service

Contact Us

Chairman

Shaikh Saad Alkhorayef

Experience

Education